We are having a little problem with the sign off process. Please make sure you understand the following:

• We do NOT deliver anything STI. We must have a signature and name of the person who signs. If they refuse or there is no one there to sign, you MUST call Tony. Never leave a load unsigned. Don't do it. Pretty please, with a cherry on top, don't do it.
• Do not sign for the load yourself. This is just as bad as no signature at all.
• When adding a signers name, please enter his actual name. Not a description, not your name, not STI, not "Nobody", not "Gone", not "Auction does not sign". If you will enter the person's name, the next time you (or any driver) delivers to this dealership, THAT PERSON'S name will already be entered and you can just select it.
• It is not necessary for the signer to have an email address. He can give that if he wants, but the receipt will be sent to the administrative staff inside the dealership. We already have their addresses entered, and if we do not already have them, they will call and we will get them taken care of. My point is if the signer has no email address, please do get his name and signature. No email address needed.

Do you understand why this is so important? Here are two possibilities that will happen when we have no signature. I know they are possibilities, because they have both happened to us.

1. When a claim comes in, and we tell them "That damage was not written up at time of delivery", we have to include a properly signed delivery receipt. If no ones name (or signature) is on it, or if it has STI, or an "X", or "Nobody there to sign" or something else that's not accurate, the claim is now 100% ours. No discussion, it's ours. Which means - it's yours.
2. When a dealer, (or a representative from Chrysler or Ford or whomever) calls and says the dealer did not receive a certain vin. (And this happens every week) Then we dig out the delivery receipt and send it to them and the case is closed. Every week. Now imagine this: They call and we answer, "Oh yes they did and it was signed for by……uh oh……theres no signature". Do you know what that means? It now means that we cannot document that the delivery was made, which means we get to PAY FOR THIS VEHICLE. Which means that YOU get to pay for this vehicle. Do you have an extra 40, 50, 60 thousand dollars sitting around? We don't either. This has happened. This WILL happen if we do not get a signature.
3. What if there really is no one available to sign? Lo and behold there is a simple solution. Call us. Call Tony in the office. If he is not available, call Dispatch. If they are not available, call Jamey. Call Larry. Call and get instructions. DO NOT LEAVE WITHOUT A BONAFIDE SIGNATURE. Please, for the love of all that's holy, - get a delivery name and signature.

4. A DELIVERY SIGNATURE IS AS IMPORTANT AS ANYTHING THAT WE DO. GET IT OR CALL IN!