Comments can be made for any damage exception. They can be done at Pick Up or Delivery and they are separate comments for each exception. When you enter a comment for an exception, please keep it as short as possible while keeping it as descriptive and accurate as possible. The reason it needs to be short is because we have limited space on the delivery receipt for it to show up. Anything under 100 characters should be fine. And remember, the bottom line is you are commenting to keep us out of a potential claim. Outward breaks in glass or outward dents in sheet metal are extremely important to note because those cannot be claimed as transportation damage. Comments should be simple and direct and please word them so anyone can understand the condition. Any time a comment is made, it should be accompanied by at least one photograph to confirm what you have typed into the comment. If you have entered a comment at pick up, don't forget to add the same comment at delivery. The comment you make will appear on all documents given to the dealer, to the manufacturer and anyone involved in the claims process. The (delivery) comment will appear on the delivery receipt that the dealer is signing. And remember the Primary Delivery Rule: CALL! Call if you need some help, call if you're not sure. Just call anyway - Tony Key. 972-557-8210

To add a comment (at Pick Up or Delivery) first, enter the complete three part exception code and take pictures. Then, tap the "More" button




Then the "Comment" button


Then type your comment into the area provided. If this comment is being made at time of pick up, it will not transfer to the delivery comment. You will have to enter the comment again when you are with the dealer.




Tap Submit, (or Cancel if you chicken out). Then you will tap Submit which will submit the exception and the comment.